What constitutes a tech emergency? It's not always clear. MacShaman has created this handy guide to help clarify matters. Probably Not an Emergency Sure, we all want tech problems addressed as quickly as possible. But before you dial 911, ask yourself these questions:

• Are you unable to find a file or folder?
• Do you need software installed?
• Are you unable to print?
• Is your facebook page not coming up?

If you answered "yes" to any of the above, it's probably not an emergency. However, we're happy to solve problems like these during normal business hours. Visit our Contact page to make an appointment. Likely Qualifies As an Emergency On the other hand …

• Do you smell smoke?
• Is the same problem affecting multiple people?
• Are you getting dizzy and/or lightheaded?
• Are you losing money?
• Are you in a panic?

If you answered "yes" to any of the above, you may well have an emergency! Stop, drop, roll and call 617-445-0005 now!