PRICING
Apple-Certified Mac support.
Clear pricing.
No guesswork.
We take care of your technology so you can take care of your business.
Whether you’re a team of six or sixty, MacShaman gives you enterprise-grade IT support without the enterprise-grade complexity. Every plan includes proactive monitoring, hands-on help desk support, and a team that genuinely knows the Apple ecosystem inside and out. See what’s included below and find the right fit for where your business is today.
Essential
$1,500/mo
Small Teams
Up to 10 users and/or 20 devices
+$150/mo / addtl user
FOUNDATION
• MacShaman Help Desk
• MSP Managed Services
• Device Onboarding
• Account Configuration
PROTECTION
• Security & Threat Protection
• Proactive Updates
MANAGEMENT
• App & License Management
• Unified Endpoint Management
• Troubleshooting
AVAILABLE ADD-ONS
+ Training
+ Cross-platform Integration
+ Equipment Procurement
+ Strategic IT Planning
+ Special Projects
+ Consulting
+ Identity Management
Most Popular
Growth
$3,000/mo
Growing Teams
Up to 25 users and/or 50 devices
+$120/mo / addtl user
ALL ESSENTIAL, PLUS
• Equipment Specification
• Equipment Procurement
• Basic Networking
• Software Licensing
• Identity Management
• Cross-platform Integration
• Documentation
• Service Management
AVAILABLE ADD-ONS
+ Training
+ Strategic IT Planning
+ Special Projects
+ Consulting
Scale
$5,000/mo
Established Teams
Up to 50 users and/or 100 devices
+$100/mo / addtl user
ALL GROWTH, PLUS
• Advanced Networking
• Training
• Strategic IT Planning
• Special Projects & Consulting
• Priority response SLA
• Quarterly IT Business Reviews
• Dedicated Account Manager
AVAILABLE ADD-ONS
+ Custom SLA Agreements
+ Multi-site Support
+ Compliance
+ Audit Support
+ Custom Integrations
Enterprise
$Custom
Large Teams
50+ users or complex environments
Contact us for your specific needs.
ALL SCALE, PLUS
• Unlimited Users & Devices
• Custom SLA Agreements
• Multi-site Support
• Compliance & Audit Support
• Custom Integrations
• Dedicated vCIO Services
• White-glove Onboarding
Scoped to your:
• Specific Infrastructure
• Compliance Needs
• Headcount
Pricing FAQs
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We keep terms simple: a 12-month agreement that renews annually — no surprise lock-ins, no fine print you need a lawyer to decode.
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Businesses grow and shrink, and your IT support should keep up. You can move between plans as your team changes. If MacShaman isn't the right fit, just give us 30 days' written notice — no exit fees, no guilt trip.
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A user is anyone on your team who needs a MacShaman-supported account — email, device management, help desk access. It's tied to the person, not the number of machines they touch.
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Nothing breaks and nothing gets shut off. We add the additional-user rate for your plan to your next invoice — no renegotiation, no surprise upsell call.
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Most new clients are fully onboarded within two weeks of signing.
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That's what the first call is for. Get in touch and we'll size the right plan to your team, not the other way around.